Terms & Conditions

Terms of service for TechStop technology solutions and consulting services

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of TechStop services including web development, virtual assistance, cloud solutions, IT consulting, and data management services ("Services").

By engaging TechStop services, you agree to be bound by these Terms. Please also review our Privacy Policy. If you do not agree to these Terms, please do not use TechStop services.

Services Provided

Web Development

  • Custom web application development
  • Responsive website design and implementation
  • E-commerce platform development
  • Website maintenance and updates

Virtual Assistance

  • Administrative support services
  • Customer service management
  • Content creation and management
  • Project coordination and support

Cloud Solutions

  • Cloud infrastructure setup and migration
  • Cloud security implementation
  • Backup and disaster recovery solutions
  • Performance optimization and monitoring

IT Consulting

  • Technology assessment and planning
  • Digital transformation strategy
  • Security audits and recommendations
  • System integration consulting

Data Management

  • Database design and optimization
  • Data analytics and reporting
  • Business intelligence solutions
  • Data migration and integration

Client Responsibilities

Clients agree to:

  • Provide accurate project requirements and specifications
  • Supply necessary access credentials and permissions
  • Respond to requests for information in a timely manner
  • Review and approve deliverables within agreed timeframes
  • Make payments according to agreed terms
  • Maintain confidentiality of proprietary TechStop methods

Payment Terms

  • Project costs are outlined in individual service agreements
  • Payment schedules vary by project scope and duration
  • Invoices are due within 30 days of receipt
  • Late payments may incur additional fees
  • Services may be suspended for overdue accounts
  • All prices are exclusive of applicable taxes

Intellectual Property

Client-Owned Content

Clients retain ownership of their business data, content, and proprietary information provided to TechStop.

TechStop-Developed Solutions

Custom solutions developed specifically for clients become client property upon full payment. TechStop retains rights to general methodologies, frameworks, and non-client-specific code.

Third-Party Components

Third-party software, libraries, and services remain subject to their respective licenses and terms.

Service Level Agreement

Availability

  • TechStop aims for 99.9% uptime for hosted services
  • Scheduled maintenance windows are communicated in advance
  • Emergency maintenance may occur with minimal notice

Support Response Times

  • Critical issues: 1 hour response time
  • High priority issues: 4 hours response time
  • Standard requests: 24 hours response time
  • General inquiries: 48 hours response time

Confidentiality

TechStop maintains strict confidentiality regarding client information, business processes, and proprietary data. This includes:

  • Non-disclosure of client business information
  • Secure handling of sensitive data
  • Limited access to client systems and information
  • Confidentiality obligations for all TechStop personnel

Limitation of Liability

TechStop's liability is limited to the amount paid for services in the 12 months preceding any claim. TechStop is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Third-party service interruptions or failures
  • Client misuse of delivered solutions

Warranties and Disclaimers

Service Warranty

TechStop warrants that services will be performed with professional skill and care in accordance with industry standards.

Disclaimer

Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied.

Termination

Either party may terminate services with written notice:

  • 30 days notice for ongoing services
  • Immediate termination for material breach
  • Immediate termination for non-payment
  • Client remains responsible for work completed

Governing Law

These Terms are governed by the laws of the jurisdiction where TechStop operates. Any disputes will be resolved through binding arbitration or in the appropriate courts.

Changes to Terms

TechStop reserves the right to modify these Terms with 30 days written notice. Continued use of services constitutes acceptance of modified Terms.